1. How to take part in the study

To take part, you will need to register with IQVIA; this is the company collecting data on behalf of the ONS and the University of Oxford.

To register, call IQVIA on the number included in your letter. You will also need to provide your reference number; you will find this in the top right-hand corner of your letter. Your reference number starts with three letters, for example "COV". The telephone adviser will then be able to book you in for an appointment for a nurse or study health worker to visit your home to complete the study.

Taking part will not affect the medical care you receive, and there is no effect on any regular medication or other prescribed or over-the-counter medicines you might be taking.

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2. Why you should take part in the study

This study will allow scientists to understand who has been infected with the coronavirus (COVID-19), even if they have not realised it at the time. This is particularly important as more people are vaccinated against COVID-19 and we start to monitor how well the vaccines work in the real world. The information we get from people like you taking part in the survey will help scientists and the government work out how to deal with COVID-19. 

Your participation is entirely voluntary, and you may withdraw at any time without providing a reason. Everyone in the household can make a different choice - it is not necessary for everyone to do the same.. Parents or carers may also withdraw their child from the study at any time without giving a reason.

This is your chance to be involved in a unique study that will help scientists work out how many people have already been infected with the coronavirus (COVID-19). If you are still not convinced, you do not have to take part if you do not want to.

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3. How you have been selected for the study

You may have been contacted because you:

  • are currently taking part in the Labour Force Survey; it is also really important to us that you continue to take part in that study

  • have recently taken part in one of our online studies

  • have been randomly selected from a database of addresses

  • have taken part in a survey conducted by NISRA (Northern Ireland Statistical Research Agency)

At the moment, people from over 240,000 homes from across the UK are taking part in the survey.

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4. Who can take part in the study

Anyone in the household aged two years or older can take part in this study. The only exception is adults who are not able to consent for themselves.

It is also fine to take part if you are involved in other research studies.

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5. What happens if you decide to take part

If you or anyone currently resident in your household would like to take part in the study, then we will arrange for a  survey team member to visit your home.

By "currently resident", we mean a person who typically stays overnight in the household address at least four nights out of seven.

A "household" is defined as either:

  • one person living alone; or

  • a group of people (not necessarily related) living at the same address who share cooking facilities and share a living room or sitting room or dining area

Please call IQVIA, the company collecting the data, to book an appointment convenient for you. The reason for sending someone from the  survey team to your home is so that you do not have to travel to take part in the survey. Everyone working for the study has received appropriate training.

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6. Payment for taking part

As a thank you for taking part, everyone, including children, taking part in the study will receive a voucher.

You will be issued a voucher every time you participate in the study.

The amount received for each completed visit is the same for everyone taking part. The amount does not vary if you are invited to give swab samples only or both swab and blood samples.

Everyone who completes the enrolment visit will be offered one £50 voucher, and one £25 voucher for each further visit. From 1 April 2022, the voucher each person receives for each visit will permanently reduce from £25 to £20.

Please note we will never ask for your bank details, the vouchers will only ever be issued by email or in some cases by post.

Receiving your voucher

An email will be sent within 20 working days of each completed appointment with instructions on how to redeem your voucher.

Over the next few weeks, we will be making some changes to the way we issue your voucher codes. The email format will look slightly different, and we will also be sending your voucher link from a new email address: noresponse@vouchers.sodexoengage.com. Please always check your junk or spam folder by searching for emails from this address.

So, what is the benefit of the change? Our new voucher link will mean with one click, you are immediately able to choose your retailer voucher rather than entering a cheque number and validation code on a website. The process for you will be smoother and quicker, improving your redemption journey and delivering a better quality service.

The incentives you receive for taking part do not necessarily follow each visit. So you may receive incentives that contain differing amounts. These amounts will reflect the number of times you have participated. This may also vary for each member of your household - you may not all receive incentives at the same time.

If you have not received your voucher within 20 working days, please email customersupport@sodexoengage.com.

Spending your voucher

The voucher codes will be valid for three months from the date you receive the email. Once redeemed, the voucher for the specific retailer of your choice will be valid for much longer.

Both online and in-store vouchers are currently available for the following retailers. Please note these are subject to change at short notice.

Retailer

adidas

Partnered with

No one

Where to spend

Online and in-store

Retailer

AirlineGift

Partnered with

TripGift

Where to spend

Online

Retailer

All Bar One

Partnered with

The Dining Out Card

Where to spend

In-store

Retailer

Argos

Partnered with

No one

Where to spend

Online and in-store

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Arsenal F.C.

Partnered with

No one

Where to spend

Online and in-store

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ASDA

Partnered with

No one

Where to spend

Online and in-store

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ASK Italian

Partnered with

No one

Where to spend

In-store

Retailer

ASOS

Partnered with

No one

Where to spend

Online

Retailer

B&Q

Partnered with

No one

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Online and in-store

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Bella Italia

Partnered with

The Restaurant Card

Where to spend

In-store

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Blackwells

Partnered with

No one

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Online and in-store

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Bloom & Wild

Partnered with

No one

Where to spend

Online

Retailer

Boohoo

Partnered with

No one

Where to spend

Online

Retailer

BoohooMAN

Partnered with

Boohoo

Where to spend

Online

Retailer

Browns

Partnered with

The Dining Out Card

Where to spend

In-store

Retailer

Burton

Partnered with

Boohoo

Where to spend

Online

Retailer

Butlins by Inspire

Partnered with

Inspire Travel

Where to spend

Online and in-store

Retailer

Buyagift

Partnered with

No one

Where to spend

Online

Retailer

Café Rouge

Partnered with

The Restaurant Card

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In-store

Retailer

Caffè Nero

Partnered with

No one

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In-store

Retailer

Chef & Brewer

Partnered with

Great British Pub Card

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Cineworld

Partnered with

No one

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Online

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Clarks

Partnered with

No one

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Costa

Partnered with

No one

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In-store

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Cote

Partnered with

No one

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Online and in-store

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Crown Carveries

Partnered with

The Dining Out Card

Where to spend

Online

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Currys

Partnered with

No one

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Online and in-store

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Decathlon

Partnered with

No one

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Deliveroo

Partnered with

No one

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Online

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DigiiGifts

Partnered with

No one

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Online

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Dorothy Perkins

Partnered with

Boohoo

Where to spend

Online

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Eating Inn

Partnered with

Great British Pub Card

Where to spend

In-store

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eLearnGift

Partnered with

TripGift

Where to spend

Online

Retailer

Ember Inns

Partnered with

The Dining Out Card

Where to spend

In-store

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Ernest Jones

Partnered with

No one

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Online and in-store

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Eurostar

Partnered with

No one

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Online

Retailer

Farmhouse Inns

Partnered with

Great British Pub Card

Where to spend

In-store

Retailer

Fayre & Square

Partnered with

Great British Pub Card

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In-store

Retailer

Flaming Grill

Partnered with

Great British Pub Card

Where to spend

In-store

Retailer

Flightgiftcard

Partnered with

No one

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Online

Retailer

FlystayGift

Partnered with

TripGift

Where to spend

Online

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Foot Locker

Partnered with

No one

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In-store

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Global Experiences

Partnered with

No one

Where to spend

Online

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Global Hotel Card

Partnered with

No one

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In-store

Retailer

Good Night Inns

Partnered with

Great British Pub Card

Where to spend

In-store

Retailer

Google Play

Partnered with

No one

Where to spend

Online

Retailer

Great British Pub Card

Partnered with

No one

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In-store

Retailer

Greene King

Partnered with

Great British Pub Card

Where to spend

In-store

Retailer

H&M

Partnered with

No one

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Online and in-store

Retailer

H. Samuel

Partnered with

Ernest Jones

Where to spend

Online and in-store

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Habitat

Partnered with

Argos

Where to spend

Online and in-store

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Halfords

Partnered with

No one

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In-store

Retailer

Harvester

Partnered with

The Dining Out Card

Where to spend

In-store

Retailer

Harvey Nichols

Partnered with

No one

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In-store

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Healthy Minds Club

Partnered with

No one

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Online

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HomeSense

Partnered with

TK Maxx

Where to spend

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Hotelgift

Partnered with

No one

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In-store

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Hotels.com

Partnered with

No one

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Online

Retailer

HotelsGift

Partnered with

TripGift

Where to spend

Online

Retailer

Hungry Horse

Partnered with

Great British Pub Card

Where to spend

In-store

Retailer

Hussle

Partnered with

No one

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Online

Retailer

Iceland

Partnered with

No one

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In-store

Retailer

Innkeeper's Lodge

Partnered with

The Dining Out Card

Where to spend

In-store

Retailer

Inspire Travel

Partnered with

No one

Where to spend

Online

Retailer

Inspire UK Staycation

Partnered with

Inspire Travel

Where to spend

Online

Retailer

iTunes

Partnered with

No one

Where to spend

Online

Retailer

Jet 2 Holidays by Inspire

Partnered with

Inspire Travel

Where to spend

Online

Retailer

John Lewis & Partners

Partnered with

Waitrose

Where to spend

Online and in-store

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JoJo Maman Bébé

Partnered with

No one

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Online and in-store

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Just Eat

Partnered with

No one

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Online

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Laithwaite's

Partnered with

No one

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Online and in-store

Retailer

Las Iguanas

Partnered with

The Restaurant Card

Where to spend

Instore

Retailer

lastminute.com

Partnered with

No one

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Online

Retailer

Lavish Spa & Beauty

Partnered with

No one

Where to spend

Online and in-store

Retailer

Loch Fyne

Partnered with

Great British Pub Card

Where to spend

In-store

Retailer

London Theatre Direct

Partnered with

No one

Where to spend

Online

Retailer

MANGO

Partnered with

No one

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Online

Retailer

Marks and Spencer Food Hall

Partnered with

No one

Where to spend

Online and in-store

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Marks and Spencer

Partnered with

No one

Where to spend

Online and in-store

Retailer

Miller and Carter

Partnered with

The Dining Out Card

Where to spend

In-store

Retailer

Morrisons

Partnered with

No one

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In-store

Retailer

Naked Wines

Partnered with

No one

Where to spend

Online

Retailer

Nando's

Partnered with

No one

Where to spend

In-store

Retailer

NastyGal

Partnered with

Boohoo

Where to spend

Online

Retailer

National Book Tokens

Partnered with

No one

Where to spend

Online and in-store

Retailer

National Trust

Partnered with

No one

Where to spend

Online and in-store

Retailer

New Look

Partnered with

No one

Where to spend

Online and in-store

Retailer

Nicholsons

Partnered with

The Dining Out Card

Where to spend

In-store

Retailer

Nike

Partnered with

No one

Where to spend

Online and in-store

Retailer

Not On The High Street

Partnered with

No one

Where to spend

Online

Retailer

Old English

Partnered with

Great British Pub Card

Where to spend

In-store

Retailer

O'Neill's

Partnered with

The Dining Out Card

Where to spend

In-store

Retailer

Photobox

Partnered with

No one

Where to spend

Online

Retailer

Pizza Hut Restaurants

Partnered with

No one

Where to spend

In-store

Retailer

Primark

Partnered with

No one

Where to spend

In-store

Retailer

Red Letter Days

Partnered with

Buyagift

Where to spend

Online

Retailer

RentacarGift

Partnered with

TripGift

Where to spend

Online

Retailer

River Island

Partnered with

No one

Where to spend

Online and in-store

Retailer

Royal Caribbean by Inspire

Partnered with

Inspire Travel

Where to spend

Online

Retailer

Sainsbury's

Partnered with

No one

Where to spend

Online and in-store

Retailer

Sizzling Pubs

Partnered with

The Dining Out Card

Where to spend

In-store

Retailer

Sports Direct

Partnered with

No one

Where to spend

Online and in-store

Retailer

Stonehouse

Partnered with

The Dining Out Card

Where to spend

In-store

Retailer

Swarovski

Partnered with

No one

Where to spend

Online

Retailer

Ted Baker

Partnered with

No one

Where to spend

Online and in-store

Retailer

Tesco

Partnered with

No one

Where to spend

In-store

Retailer

The Body Shop

Partnered with

No one

Where to spend

Online and in-store

Retailer

The Charity Shop Gift Card

Partnered with

No one

Where to spend

In-store

Retailer

The Dining Out Card

Partnered with

No one

Where to spend

In-store

Retailer

The Entertainer

Partnered with

No one

Where to spend

Online and in-store

Retailer

The Restaurant Card

Partnered with

No one

Where to spend

In-store

Retailer

The White Company

Partnered with

No one

Where to spend

Online and in-store

Retailer

Ticketmaster

Partnered with

No one

Where to spend

Online

Retailer

TK Maxx

Partnered with

Homesense

Where to spend

Online and in-store

Retailer

Toby Carvery

Partnered with

The Dining Out Card

Where to spend

In-store

Retailer

Totally Well

Partnered with

No one

Where to spend

Online

Retailer

TripGift

Partnered with

No one

Where to spend

Online

Retailer

TUI by Inspire

Partnered with

Inspire Travel

Where to spend

Online

Retailer

Uber

Partnered with

No one

Where to spend

Online

Retailer

Uber Eats

Partnered with

Uber

Where to spend

Online

Retailer

Vintage Inns

Partnered with

The Dining Out Card

Where to spend

In-store

Retailer

Virgin

Partnered with

No one

Where to spend

Online

Retailer

Virgin Experience

Partnered with

No one

Where to spend

Online

Retailer

Wacky Warehouse

Partnered with

Great British Pub Card

Where to spend

In-store

Retailer

Wagamama

Partnered with

No one

Where to spend

In-store

Retailer

Waitrose

Partnered with

John Lewis

Where to spend

Online and in-store

Retailer

Wingly

Partnered with

No one

Where to spend

Online

Retailer

Zalando

Partnered with

No one

Where to spend

Online

Retailer

Zizzi

Partnered with

No one

Where to spend

In-store

Redeeming or using your voucher

Vouchers are being sent from a new email address: noresponse@vouchers.sodexoengage.com

If you have not received your voucher following your latest visit, please check the following email folders:

  • junk
  • spam
  • deleted
  • trash
  • archive

You can also search your inbox using the sender's email address noresponse@vouchers.sodexoengage.com

You can search for the phrase 'You've been awarded a voucher.'

Please refer to the following household or individual how to guides, for a step by step guide on how to redeem your vouchers:

If you would like help redeeming or using the voucher you can also email the voucher supplier directly: customersupport@sodexoengage.com.

Donating your voucher to charity or the NHS

Unfortunately For Good Causes Charity have advised that they can no longer offer the option to purchase eVouchers to donate to charities, which means the eVoucher will no longer be available to purchase. This means there is no current option available to donate to charity. We are sorry for this and are working with our suppliers to identify a replacement option.

Requesting a physical alternative

You can choose to receive a physical gift card instead of an online voucher. Physical vouchers will be posted and fulfilled within 20 working days of your visit date.

If you still wish to receive a physical gift card, please get in touch by emailing Covid-19@ons.gov.uk.

Information on where you can spend a physical gift card is available.

If you still have questions

Please ensure you have read each paragraph in this section.

If your question was not answered, email us at Covid-19@ons.gov.uk. Be sure to include your details (phone number and COV number) so we can support you more efficiently.

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7. Taking part in the study if you have been vaccinated

Everyone in the study can receive a COVID-19 vaccination when they are eligible to do so - if your healthcare provider asks questions about the study, you can show them this letter (64.7 kB pdf) confirming this.

People who have received a COVID-19 vaccination can stay in the study - and it is extremely important that they do so, as long as they are willing. The study will help us monitor how well the vaccine works in stopping the spread of COVID-19.

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8. Coronavirus (COVID-19) symptoms in your household at the time of the study

Survey team members will still visit if anyone in your home is currently experiencing symptoms of COVID-19, self-isolating or shielding. The survey team member will not enter your home, and will pass you the self-swabbing and finger prick kits whilst staying at least two metres away from everyone in the home. They will ask the survey questions from this distance. It is important to visit these people to find out how many are infected or exposed to the virus.

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9. Postponing the study because of coronavirus (COVID-19) symptoms

You can still take part in the future. Please still call IQVIA to let them know, and survey team member can arrange to visit you when you are better.

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10. Withdrawing from the study

Your participation is entirely voluntary. You have the right to withdraw from the study at any time without explanation. This includes after you have arranged an appointment for a survey team member to visit your home and if you have already given a swab from your nose and throat and a blood sample.

If the tests have already been done when you change your mind, we will still use the data from them because they are very important for our study to get a good picture of who has had the coronavirus (COVID-19) across the UK. But if you no longer wish for any leftover blood to be stored, we will destroy it. You can also decide that you do not want us to get any more information about you from the NHS if you leave the study.

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