This accessibility statement is for the www.ons.gov.uk website, which is run by the Office for National Statistics (ONS).

The ONS aims to be inclusive in all that we do. We want everyone who visits our website to have a positive experience, and find and use the information they need easily. To help you, we have made our website simple to understand and more user-friendly, so you can:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader, including the most recent versions of JAWS, NVDA and VoiceOver

If you have a disability, AbilityNet has advice on making your device easier to use.

How accessible the website is

We know some parts of the ONS website are not fully accessible:

  • some tables do not have row headers
  • the file names of some downloadable files are not easy to read or understand
  • some content embedded into web pages, such as data visualisations, may not be accessible
  • our web page content is accessible. Many of our web pages give you the option to download a PDF copy of the web page content. These PDFs are not fully accessible
  • some content on the website is available only in PDFs and these are not fully accessible
  • some Excel documents may not be accessible and may be difficult to use with screen readers and keyboard-only navigation
  • the interactive pop-up polls we use to collect feedback on some pages are not fully accessible. The buttons and form controls have low colour contrast and the “hide” button is not labelled

How to request content in an accessible format

If you need information from the ONS website in a different format, please contact us and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you want

We will reply within five days to let you know when we will be able to provide the information. We will consider each request but may not be able to provide an alternative accessible format on every occasion.

If you cannot view the maps on our office locations page, please call or email us for directions.

Reporting accessibility problems

We are working to meet accessibility standards across our website. If you experience any difficulty in accessing our website, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the “accessibility regulations”). If you contact us with a complaint and you are not happy with our response contact the Equality Advisory and Support Service (EASS).

Technical information about the website’s accessibility

The Office for National Statistics is committed to making the ONS website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status of the website

The ONS website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to non-compliances and exemptions listed below.

Non-accessible content on the website

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some tables do not have table row headers when needed, so you cannot navigate using the headers. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships). This is because of the publishing tool we use, which we are currently working to resolve.

The file names of some downloadable files are not easy to read or understand. This fails WCAG 2.1 success criteria 3.1 (readable) and 3.2 (predictable). We have ensured that all newer download file names are now readable and are currently working to resolve the issue for older download files.

Our web page content is accessible. Many of our web pages give you the option to download a PDF copy of the web page content. These PDFs are not fully accessible. This fails WCAG 2.1 success criteria 1.1.1 (non-text content), 1.3.1 (info and relationships), 2.1.1 (keyboard), 2.4.1 (bypass blocks), 2.4.2 (page titled), 2.4.4 (link purpose (in context)), 2.4.9 (link purpose (link only)), and 3.1.1 (language of page). We are currently working to resolve this issue.

The interactive pop-up polls we use to collect feedback on some pages of the ONS website are not fully accessible. These are provided by a third party called HotJar and provide us with valuable user feedback that helps us to improve the website. The buttons and form controls have low colour contrast and the "hide" button is not labelled. This fails WCAG 2.1 success criteria 1.4.11 (non-text contrast), 1.4.3 (contrast (minimum) and 1.3.1 (info and relationships). We are working with the third-party supplier to resolve this or find an alternative feedback tool by September 2021. If you want to give us feedback about the website without using pop-up polls, please email us at info@ons.gov.uk.

Disproportionate burden

Data visualisations

Our website contains hundreds of data visualisations. As of 23 September 2020, we made sure that data visualisations that equated to 90% of all page views in the last 12 months were accessible, with the aim to increase this to 95% within three months. We met our target of 95% by 15 November 2020. Any new data visualisations we create from 23 September 2020 will be accessible.

We have looked at the resources needed to make all of the data visualisations on the website accessible. Many relate to historical time series, and because of the resources that would be needed to make them accessible, we believe that this would be a disproportionate burden.

Content published in PDF only

Our website contains some content that is only published in PDFs. These PDFs are not fully accessible. We are currently working to resolve this, focusing on the most viewed pages with PDFs first.

We have looked at the resources needed to make all the other PDF-only content accessible. We believe that making them accessible would be a disproportionate burden.

All new PDF-only content will be accessible from 23 September 2020.

Data tables published in PDFs

Many of our web pages give you the option to download a PDF copy of the web page content. Some of these PDFs contain additional data tables at the end of the PDF that are not presented on the web page. The data tables in these PDFs are not fully accessible.

We have looked at the resources needed to make these data tables accessible. We believe that making them accessible would be a disproportionate burden.

We are currently building a new process to make all new data tables accessible.

Excel documents

Our website contains many Excel documents. These may contain data tables that are difficult to use with screen readers and keyboard-only navigation.

We have looked at the resources needed to make these Excel documents accessible. We believe that making them accessible would be a disproportionate burden.

We are currently building a new process to make all new Excel documents accessible.

Content that is not within the scope of the accessibility regulations

PDFs and other documents published before 23 September 2018

The accessibility regulations do not require us to make PDFs or other documents published before 23 September 2018 accessible if they are not essential to providing our services. For example, we do not plan to make the PDFs on the Beyond Census 2011 reports and publications page accessible as the newest document was published in January 2015 when the Beyond 2011 project closed.

What we are doing to improve accessibility

We are currently working to resolve the issues identified in this accessibility statement. We are also working with others across the ONS to make accessibility central to the way we create content and documents, so they can be used by everyone.

Preparation of this accessibility statement

We prepared this statement on 19 September 2020. We last reviewed it on 30 October 2020. The ONS website was last tested on 19 May 2020. The Digital Accessibility Centre Limited (DAC) did the test. DAC carried out manual testing with people with a range of disabilities on desktop, mobile and tablet devices. The testing consisted of a series of tasks where they got to use the majority of page and content types on the ONS website.

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