2022 Digital Economy Survey questions

What percentage of people in this business use computers with internet access for their work?

Does this business use a fixed broadband connection to the internet for business purposes?

What is the maximum contracted download speed of the fastest fixed internet connection used by your business?

Is the speed of your fixed line connection(s) to the internet sufficient for the needs of the business?

Does your business have any of the following platforms?

• App
• Own website
• Social media pages
• Website placed via third party
• None of the above

During 2022, did your business use any digital marketing strategies to improve traffic to its website or app?

During 2022, did this business make any e-commerce sales?

During 2022, what was your business's turnover from e-commerce sales?

During 2022, which areas did your business make e-commerce sales to?

• UK

• European Union countries

• Other European countries

• Africa

• Australasia and Oceanic

• Asia

• The Americas and Caribbean

How much of the value in turnover from e-commerce sales, came from the following areas?

• UK

• European Union countries

• Other European countries

• Africa

• Australasia and Oceanic

• Asia

• The Americas and Caribbean

During 2022, which customers located outside the UK did your business make e-commerce sales to?

• Private consumers

• Public authorities

• Other business

How much of the turnover from e-commerce sales to customers located outside the UK came from the following type of sale?

• Turnover from e-commerce sales to private consumers

• Turnover from e-commerce sales to public authorities

• Turnover from e-commerce sales to other businesses

During 2022, what type of e-commerce sales did your business make to customers located outside the UK?

• Sales of goods

• Sales of services

How much of the turnover from e-commerce sales to customers located outside the UK, came from the following type of sale?

• Turnover from e-commerce sales of goods

• Turnover from e-commerce sales of services

During 2022, what platforms did your business use to make e-commerce sales to customers located outside the UK, came from services which were digitally delivered?

During 2022, what platforms did your business use to make e-commerce sales to customers located outside the UK?

• Sales via your own website or app

• Sales via an online marketplace

• Sales via EDI

• Other

How much of the turnover from e-commerce sales to customers located outside the UK came from each platform?

• Turnover from e-commerce sales via your own website or app

• Turnover from e-commerce sales via your own social media

• Turnover from e-commerce sales via EDI

• Turnover from e-commerce sales via other platforms

During 2022, did your business experience any of the following difficulties when selling to customers located in European Union countries via a website or app?

• Adapting produce labelling for sales

• Difficulties resolving complaints and disputes

• Language barriers when communicating with customers

• High costs of delivering or returning products

• Restrictions from business partners to sell to certain EU countries

• We did not have any of these difficulties

During 2022, did your business experience any of the following difficulties when selling via an online marketplace?

• Changes to your account or product listings by the platform

• Communication difficulties

• Difficulties with information exchange

• Fees and commission charged by the platform

• Issues relating to the terms and conditions between the platform and the business

• Pricing of products on the platform

• The processing of payments and refunds

• The sale of similar products by the platform itself

• We did not have of these difficulties

During 2022, did this business make any e-commerce purchases?

During 2022, what was your business's expenditure on e-commerce purchases?

During 2022, which areas did your business make e-commerce purchases from?

• UK

• European Union countries

• Other European countries

• Africa

• Australasia and Oceanic

• Asia

• The Americas and Caribbean

How much of the value in turnover on e-commerce purchases was spent in the following areas?

• UK

• European Union countries

• Other European countries

• Africa

• Australasia and Oceanic

• Asia

• The Americas and Caribbean

During 2022, which customers located outside the UK did your business make e-commerce purchases from?

• Private individuals

• Public Authorities

• Other businesses

How much expenditure on e-commerce purchases from suppliers located outside the UK was on the following type of sale?

• Expenditure on e-commerce purchases from private

• Expenditure on e-commerce purchases from public authorities

• Expenditure on e-commerce purchases from other businesses

During 2022, what type of e-commerce purchases did your business make from suppliers located outside the UK?

• Purchases of goods

• Purchases of services

How much of the expenditure on e-commerce purchases from suppliers located outside the UK was on the following?

• Expenditure on purchases of goods

• Expenditure on purchases of services

How much of the expenditure on e-commerce purchases from suppliers located outside of the UK came from services that were digitally delivered?

During 2022, What platforms did your business use to make e-commerce purchases from suppliers located outside the UK?

• Purchases through an app or website owned by another business

• Other

How much of the expenditure on e-commerce purchases from suppliers located outside the UK was spent on each platform?

• Expenditure on e-commerce purchases via an app or website owned by another business

• Expenditure on e-commerce purchases via other platforms

During 2022, what was your business's turnover from the sale of services that were ordered non-digitally but were digitally delivered?

• Turnover from the sale of services ordered non-digitally but digitally delivered to customers located in the UK

• Turnover from the sale of services ordered non-digitally but digitally delivered to customers located outside the UK

During 2022, what was your business's expenditure on the purchase of services that were ordered non digitally but were digitally delivered?

• Expenditure on purchases ordered non-digitally but digitally delivered from suppliers located in the UK

• Expenditure on purchases ordered non-digitally but digitally delivered from suppliers located outside the UK

During 2022, did your business provide a digital intermediary platform service?

During 2022, did your business charge fees to users of your digital intermediary platform?

During 2022, did your business charge fees to users of your digital intermediary platform?

During 2022, what was your business's income fees to users of your digital intermediary platform?

• Income from fees charged to users located in the UK

• Income from fees charged to users located outside the UK

During 2022, did users of your digital intermediary platform use your platform to sell their goods?

During 2022, what was the value of goods sold through your digital intermediary platform to each of the following customers?

• Value of goods sold to customers located in the UK

• Value of goods sold to customers located outside the UK

During 2022, did users of your digital intermediary platform use your platform to sell their services?

During 2022, what was the value of services sold through your digital intermediary platform to each of the following?

• Value of services sold to customers in the UK

• Value of services sold to customers located outside the UK

How much of the value of services sold to customers located outside the UK, came from services which were digitally delivered?

• Value of digitally delivered services to customers located outside the UK

During 2022, did your business pay a digital intermediary platform to sell your goods and services?

During 2022, how much did your business pay to a digital intermediary platform to sell your goods and services?

Does your business use any of the following software?

• Accountancy software

• Customer Relationship Management (CRM) software

• Enterprise Resource Planning (ERP) software

• None of the business software specified in this list

During 2022, what was your business's expenditure on any software?

How much of the value of expenditure on software was on each of the following?

• Expenditure on online accountancy software

• Expenditure on Customer Relationship Manager (CRM)

• Expenditure on E-commerce software

• Expenditure on Enterprise Resource Planning (ERP)

During 2022, which of the following cloud computing services did your business purchase?

• Computing capacity to run the business's own software

• Customer Relationship Management (CRM) software

• Email

• Finance or accounting software applications

• Software for hosting your business's databases

• Office software

• Storage of files

• Other

When engaging in digital activities, did your business need to take any of the following actions to ensure compliance to regulations?

• Adapted business plans or activities

• Engaged with government

• Engaged with regulators

• Used legal resources

• Other

What, if any, difficulties did your business face when ensuring compliance to regulations?

• Compliance with regulations increased the cost of your activities

• Compliance with regulations slowed down your ability to deliver your product or service

• Difficulties complying with regulations required you to cease some activities

• Difficulty understanding how or what regulations apply to your business

• Other

• Did not experience any difficulties

Does your business use any of the following ICT security measures?

• Access control to business network

• Encryption techniques for data, documents, or email

• ICT risk assessment

• ICT security tests

• Keeping software and operating systems updated

• Logging activities for security incidents

• Offsite data back-up

• Strong password authentication

• User identification and authentication via biometric methods

• Virtual Private network (VPN)

• None of the security measures specified in this list