The information we gather is used to produce statistics which central and local government, businesses and individuals rely on to make decisions, assess the economic position of the country and to plan for the future.

The Office for National Statistics (ONS) Respondent Charter for Business Surveys sets out our commitment to the people who take part in our business surveys. The aim of this charter is to help you understand why your participation is important and what you can expect from us.


If you are unable to find the information you need on these pages, we have a dedicated team assisting respondents to our business surveys - please telephone the number on your survey questionnaire where our highly trained staff will assist you. When calling, you will need your reference number and the 3-digit survey ID code. These can be found on any communication you have received from ONS. (Please be aware that calls may be recorded for quality and training purposes).

Alternatively, you can email our Respondent Feedback Team at who will be happy and able to help with your query.

Opening times are 8.30am to 5.00pm Monday to Thursday and 8.30am to 4.30pm Friday.


We want to make returning data to us as easy as possible, so we have been developing our processes to better support businesses.

Editable PDFs are now available for our paper-based questionnaires. To request a PDF, please email or contact the survey team directly. When contacting us, you will need to provide your reference number and the three digit survey ID code. These can be found on any communication you have received from ONS.

If you do not have this information, please email our Respondent Feedback team at who will be able to assist you further.

Editable PDFs are not available for the surveys that we ask you to complete online. If you need assistance, require an enrolment code, or have any other issues accessing our Secure Data Collection facility, please contact the survey team directly. You will find a telephone number on the email or letter you have received from us.

If you do not have a survey telephone number or survey code, these can be found on our survey specific pages.


We welcome your suggestions about how we can improve our surveys and would also like to hear from you if you are happy with the service you have received. You can email us at: