You asked
AI & Digital Transformation
- Do you currently have any AI enabled chatbots engaging with Citizens directly? If not, do you intend to introduce this in the next 12 months? If you are looking to introduce AI enabled chatbots in the next 12 months, then please advise us on who is best to contact regarding this. (Name, Job Title and Email address)
- Do you currently have a live webchat to engage with Citizens live on your website? If not, do you intend to introduce this in the next 12 months? If you are looking to introduce live Webchat in the next 12 months, then please advise us on who is best to contact regarding this. (Name, Job Title and Email address)
We said
Thank you for your request. Please see the following answers to your questions.
- We have no AI enabled chatbots at the present time. The office is intending to make use of this functionality but as yet, cannot confirm that this will be within the next 12 months
- No, we do not use live webchat to engage with stakeholders.
Personal contact information is withheld under Section 40 (2) of the Freedom of Information Act 2000.