FOI REF: FOI-2023-1489
You asked
Please could you provide the following information:
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) How much do you spend annually on a social media management tool?
4) Which month & year does your contract with your supplier end?
5) Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?
We said
Thank you for your request.
We have a statutory mission to inform the public on social and economic issues. In pursuit of that objective, we promote our work heavily on a wide range of social media channels and evaluate its impact carefully. The services procured from external suppliers are selected through a competitive tender process on the basis of effectiveness and value for money.
Please see the following answers to your questions:
1) Yes
2) Hootsuite
3) £39,000.00 excl VAT
4) December 2023
5) Yes
6) Pulsar
7) Social listening - £29,200
8) July 2024
9) This information is personal data and is therefore exempt from release under Section 40(2) of the Freedom of Information Act 2000 (FOIA).
We have a dedicated Commercial Services team, who are responsible for procurement, contract management and commercial intelligence. If you are interested in becoming an ONS supplier, or bidding for an ongoing procurement, please register your details at our portal. Alternatively you can email the team at pu.customer.services@ons.gov.uk.