Contact us

Tel: +44 (0)1329 444972
9am to 4pm Monday to Friday
Fax: +44 (0)1633 652981

Census Customer Services
PO15 5RR

Services available

Our Census Customer Services team can:

  • identify census products available in print and on the web

  • provide guidance on accessing data using the National Statistics web services

  • advise on definitions of census terms

  • advise on the most suitable figures for particular applications

  • give guidance on the terms and conditions for the use of census data

  • supply simple extracts of figures from the 2011 Census and earlier censuses

  • create simple rankings and counts for customer-specified areas

  • be the first point of contact for technical problems relating to the use of census data supplied by Office for National Statistics (ONS)

  • arrange for specialist advice to be provided

  • take orders for commissioned output

Standards and practices

Requests for output are met by email if possible, but many products are supplied on CD or DVD, and a postal address together with a telephone or fax number should always be provided. Practice complies with the National Statistics protocol on customer services and a more detailed set of standards specific to census services.

Let us have your views

Comments from users on any aspect of the census are welcomed by Census Customer Services at any time and responses will be given.