Public Services Productivity Review

About this programme  

The Chancellor of the Exchequer asked Sir Ian Diamond, the National Statistician, to undertake a review of public service productivity. To improve measures, the Office for National Statistics (ONS) is now partnering with government departments, academics and expert users to help develop and improve methodology and data sources.

The first phase of the review will look at measurement improvements for England but we will also be working with the devolved administrations to share best practice and identify what data sources would be required to make improvements to the estimates for Scotland, Wales and Northern Ireland. This is with a view to how UK-wide measurement improvements will be incorporated into the national accounts in future.  

Measuring public service productivity  

Measuring public service productivity is not easy, because unlike the private sector, there is often no direct charge for services that are delivered to the public. Public services are usually free at the point of delivery, which makes reviewing public service productivity and any changes to it very challenging.  

Introducing better measures will require aspects of a service's quality to be considered by making quality adjustments. This will help us to see:  

• how much schools are improving pupil outcomes  

• how the quality of social security administration has changed over time 

• what impact the coronavirus (COVID-19) pandemic has had on health services 

Only around 60% of government services have made quality adjustments, and there is a variation in the types of adjustments used across UK public services. This makes aggregating data difficult and headline numbers hard to interpret for overall policy purposes. 

The Public Service Productivity Review (PSPR) will help to produce improved measures of the value of public service productivity and will show its contribution to the UK economy. With public services currently equating to around one-fifth of the output of the UK economy, it is vital that statistics in this area provide a true reflection of productivity levels and are reported as accurately as possible.   

Being at the forefront of measuring public service productivity since the Atkinson review (2005) (PDF, 1398KB), the Office for National Statistics (ONS) is well-positioned to take on this project to produce statistics for the public good.  

The PSPR is overseen by a sponsorship group, made up of the National Statistician and permanent secretaries from HM Treasury and a steering group. It is co-chaired by the Chief Economist at the ONS and Director of Macro-Economic Environment Statistics and Analysis at HM Treasury. 

Timeline  

The Public Service Productivity Review (PSPR) is expected to run over the next two years. The first deliverable is being prepared for the Chancellor's Autumn Statement in November 2023, where baseline estimates on performance will be provided.   

The Office for National Statistics (ONS) is in the process of designing detailed delivery plans and considering how this aligns to other strategic work and objectives, as well as the current and future cross-government landscape.  

We will update this page accordingly. If you would like more information, please email PSP.Review@ons.gov.uk.

Updates

• As part of the commitment to the Public Services Productivity Review, ONS reached its first milestone on 17 November 2023, publishing new experimental baseline estimates of UK annual public service productivity, 1997 to 2019 and a new experimental measure for the path of annual UK public service productivity for the years 2021 and 2022.

• ONS provides an update on the work and progress made towards improving public service measures on productivity on 20 February 2024

• ONS launches a new pilot “time-use survey” for the public sector

• First findings from our pilot time use survey are available in Time use survey in the public sector, Great Britain: February 2024 article

• Ahead of the upcoming annual public service productivity article, ONS presents the methodological inputs, outputs and quality adjustment improvements to be made to education and healthcare

• New estimates of productivity in public service healthcare in England, using improved methods as part the Public Services Productivity Review. These include the improvements made to the measures of quantity output, quality adjustment and inputs described in the Improved methods article published on 8 March 2024

• New estimates on annual public service productivity for the UK between 1997 and 2021 published by the Office for National Statistics (ONS) on 26 March 2024 incorporate the first set of methodological improvements since the public services productivity review began. Changes reflect development of measures on quantity output, quality adjustment and inputs, as described in Improved methods for total public service productivity. This is the second annual report published by the ONS where the findings are affected by the coronavirus (COVID-19) pandemic.

• The Public Sector Management Practices Survey (PSMPS) was launched by ONS on the 26 April 2024. This is a new survey looking to collect information about the management practices of organisations from across the public sector, covering central government; local government; police and fire services; health services and education. Follow the link for more information about the survey. We will be looking to publish findings from this survey in Autumn 2024.

• Published on the 3 May Quarterly estimates (Oct – Dec 2023) on Public Service Productivity for the UK. This release presents official statistics in development for total public service productivity, inputs and output, including data that are consistent with our Quarterly national accounts bulletin. This release provides a short-term, timely indicator of the annual National Statistics of total public service productivity. The quarterly estimates in this release are not quality adjusted.

• Published on the 15 July 2024, Public service productivity, quarterly, UK: January to March 2024. This release presents official statistics in development for total public service productivity, inputs and output. This quarterly publication provides a short-term, timely indicator of the annual accredited official statistics of total public service productivity, which include quality adjustments but are produced with a two-year lag to give time for data on quality factors to become available.

• Published on the 21 October 2024 three pieces of analysis related to our public services productivity review. Public Sector Management Practices Survey, Public sector managers' views on management practices, presents findings of qualitative research into public sector managers’ views on their organisations’ management practices, administration, technology and innovation. Time use in the public sector presents in-depth analysis of our pilot public sector time use survey, from which the initial findings were published in March 2024.

Related links

Shining a light on Public Service Productivity
Blog | 7 August 2023