UK Statistics Authority payroll services

Dyddiad y datganiad:
26 March 2025

FOI reference: FOI-2025-2649

You asked

  1. Is the Council’s payroll and HR services delivered in house or by a third party?

  2. If delivered by a third party, who provides this service?

  3. If delivered by a third party, when does the contract for the service expire?

  4. If delivered by the Council, which directorate does it sit in?

  5. The average number of people deployed in the payroll service (FTE) for 2024 to date, broken down into leadership, team management, frontline and support roles?

  6. Which system is used to manage the payroll service?

  7. Which key metrics are used to manage the performance of the payroll?

  8. What targets are in place for each of the key metrics used?

  9. How many payslips is processed per year?

We said

Thank you for your request. 

1. The UK Statistics Authority (UKSA) is a non-ministerial government department, with the Office for National Statistics (ONS) being its executive office. The ONS’s payroll is delivered via a semi managed service, delivered in part by a third-party payroll provider.

2. The third-party semi managed payroll service is delivered by CGI IT UK Limited.

3. June 2025 with an option to extend for a further 12 months.

4. The ONS Payroll team sits within the Finance, Planning and Performance directorate.

5. The ONS Payroll team consists of the following:  

  • Leadership: 1 FTE 
  • Team Management: 2.81 FTE 
  • Administration: 3.39 FTE  

6. ePayfact

7. Key metrics used to monitor the third-party payroll provider’s performance are: 

  • Errors affecting transfer of net pay values 
  • Output distributed 24 hours + after deadline 
  • Service unavailability (hours) 
  • Helpdesk unavailability (hours) 
  • Net Pay accuracy at time payroll is returned to client 

8. Targets for key metrics being monitored are: 

  • Errors affecting transfer of net pay values – 100% 
  • Output distributed 24 hours + after deadline – 100% 
  • Service unavailability (hours) - 97% 
  • Helpdesk unavailability (hours) - 100% 
  • Net Pay accuracy at time payroll is returned to client – 98.5% 

9. In the 12-month period of March 2024 to February 2025, 66,592 payslips were processed in total at an average of 5,549 payslips per month. 

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