Telephone system maintenance contract

You asked

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:

1. Contract Type: Maintenance, Managed, Shared (If so please state orgs)

2. Existing Supplier: If there is more than one supplier please split each contract up individually

3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider

4. Number of Users:

5. Hardware Brand: The primary hardware brand of the organisation’s telephone system

6. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager

7. Telephone System Type: PBX, VOIP, Lync etc

8. Contract Duration: please include any extension periods

9. Contract Expiry Date: Please provide me with the day/month/year

10. Contract Review Date: Please provide me with the day/month/year

11. Contract Description: Please provide me with a brief description of the overall service provided under this contract

12. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address

If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each provider

If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible for that particular contract

If the maintenance for telephone systems is maintained in-house please can you provide me with:

1. Number of Users:

2. Hardware Brand: The primary hardware brand of the organisation’s telephone system

3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager

Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address

Also if the contract is due to expire please provide me with the likely outcome of the expiring contract

If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract?

We said

1. Contract type - Managed service contract (VOIP)

2. Existing supplier - Provided by BT

3. BT do not bill ONS with separate individual charges for it's hardware and software

4. Number of users - Circa 3,500

5. Primary hardware brand - Cisco

6. Applications running system - Mixture of Contact centre Cloud services and Call Manager (CCM)

7. Telephone system type - VOIP

8. Contract duration - Rolling contract commenced April 2007

9. Contract expiry date - Rolling contract

10. Contract review date - Will be reviewed pending funding during financial year 15/16

11. Brief contract description - Primary services provided via ISDN - circa 150 circuits across 3 main operating sites

12. Business contact details - Craig Evans - ONS Commercial Services - 01633 456475. or Alan Riseley Head of IT Service Mgt - 01633 455557 - alan.riseley@ons.gov.uk (primary contact)