FOI ref: FOI/2022/4625
You asked
Could I please request the following information on your current Contact Centre solution:
- The number of your contact centre seats?
- Do you outsource your contact centre?
- What is your current contact centre solution?
- What is your current UC/PBX solution?
What is your contact centre contract end date?
- What is your contact centre contract length
- What framework do you use?
We said
Thank you for your request.
Please see the following answers to your questions. This information refers to our Shared Customer Contact Centre.
1. The number of your contact centre seats?
3
2. Do you outsource your contact centre?
We manage our own agents.
3. What is your current contact centre solution?
8X8 Cloud Contact Centre
4. What is your current UC/PBX solution?
We operate a Hybrid solution across 8X8 Cloud Contact Centre and Microsoft Teams
5. What is your contact centre contract end date?
The Cloud Contact Centre Contract expiry date is 29 November 2023.
6. What is your contact centre contract length?
5 years
7. What framework do you use?
CCS Network Services (RM1045)