Public Contact Centre Services Award

Dyddiad y datganiad:
2 November 2021

FOI Reference: FOI/2021/3062

You asked

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.

Public Contact Centre Services - AWARD:

https://www.contractsfinder.service.gov.uk/Notice/741ffdbe-d76b-4ba1-bf25-e19acdf30d5e

The details we require are:

  • Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages

  • Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date

  • Start date & duration of framework/contract?

  • Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?

  • Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?

  • Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?

  • Who is the senior officer (outside of procurement) responsible for this contract?

We said

Thank you for your request.

Framework RM3815 for Contact Centre Services is owned and managed by Crown Commercial Services (CCS). As such, this response relates to the ONS Call of Contract Only.

1) Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages

  • Applied for inclusion on the contract: Serco Group PLC

  • Successful at PQQ: Not a requirement of a Framework Call off

  • Successful at ITT: Serco Group PLC

2) Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date?

  • £19.5M

3) Start date & duration of framework/contract?

  • Contract Start Date: 10/10/2018

  • Contract End Date: 31/12/2021

4) Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?

5) Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?

  • The contract does not include any option to extend

6) Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?

  • The contract will not be extended or renewed

7) Who is the senior officer (outside of procurement) responsible for this contract?

  • The names of individuals are personal data and therefore withheld under Section 40(2) of Freedom of Information Act 2000 (FOIA).

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