FOI REF: FOI-2023-1335
You asked
Do you use or are planning to use automated decision making? Will this mean jobs are lost?
We said
Thank you for your request.
We do not, and are not planning, to use automated decision making. As part of our duty on managing public money, we look to use modern tools and techniques, including automation, to make our processes more efficient.
Where automation improves our processing it will allow us to re-allocate capacity to priority work and provide opportunities for development.