FOI reference: FOI-2024-1750
You asked
1. When was your last networking (LAN, Core & Edge) refresh, and when is the next refresh planned?
1a. What would you like to improve upon in your next refresh?
1b. Could you please confirm the supplier for your current contract and the vendor that you are using ?
2. When was your last Wi-Fi refresh, and when is the next refresh planned?
2a. What would you like to improve upon in your next refresh?
2b. Could you please confirm the supplier for your current contract and the vendor that you are using ?
3. When was your last telephony or Unified Communications refresh, and when is the next refresh planned?
3a. What would you like to improve upon in your next refresh?
3b. Could you please confirm the supplier for your current contract and the vendor that you are using ?
4. Do you currently use SD-WAN or SASE, if not it this something that you are planning to do?
4a. If yes, could you please confirm the supplier for your current contract and the vendor that you are using ?
5. How many users do you currently have in your contact centre?
5a. What would you like to improve upon with your contact centre?
5b. Could you please confirm the supplier for your current contract and the vendor that you are using?
We said
Thank you for your request.
Please see the following answers to your request.
1. Our last refresh was done 2017. Next refresh is planned for 2024. Core and Access switch infrastructure already purchased.
1a. Retain the reliability of the previous models.
1b. Cisco
2. 2020. Next refresh planned for 2025/2026.
2a. Ensure compatibility remains with Cisco SD WAN, Umbrella and Cisco DNA.
2b. Cisco
3. Last refresh was 2022. Next refresh is not planned yet.
3a. Better quality of audio and video
3b. Microsoft
4. Yes we currently use SD WAN.
4a. Cisco
5. We have interpreted this question to cover our Shared Customer Contact Centre/Cloud Contact Centre, which equals 100.
5a. Looking at our automated responses when customers call into us.
5b. 8x8 – Cloud Contact Centre