The personal data that we collect 

The personal data we process about you may include your: 

  • full name 

  • email address 

  • nearest city 

  • phone number 

  • organisation 

  • organisation address 

  • job title 

  • details as a Personal Assistant (PA) 

  • sector 

  • Details of meetings/interactions/correspondence between the stakeholder and the ONS 

For information rights requests, we may also collect home address and proof of identification.

How we collect your data

We collect your data when you:

  • volunteer to take part in research, including user research  

  • supply the Office for National Statistics (ONS) with feedback on one of our products 

  • come to us with a query about one of our products, a complaint or an information rights request 

  • join a contact list for a specific topic; an event; a regular meeting; or on admission into an advisory or working group 

  • join a mailing list for a ONS statistical or research bulletin 

  • sign up to one of our inter-departmental training courses  

  • sign up for email updates 

The purposes for which your personal data is being processed

If you have made a query about our products, a complaint or request  

We use your data to contact you to help us build and improve our products. If you contact us with a query, complaint, or information rights request, we will also store your data to aid our response to your request and any similar requests in the future. 

If you are considered to be a ONS Stakeholder

ONS stores contact information to manage our stakeholder relationships across the business. This information is used to: 

  • join up conversations internally to provide a better service to stakeholders 

  • inform colleagues about who they need to speak to internally if they want to reach a particular stakeholder 

  • identify organisations who are engaged with ONS activity 

If you are on one of our contact lists

We use your data to communicate with you about:

  • a specific work programme (for example data sharing agreements or surveys) 

  • a specific topic (for example statistical methodology) 

  • an event or meeting (for example conferences) 

  • a group (working groups or area champions) 

  • a specific training course you have signed up to 

If you receive our information and bulletins

We use your data to communicate to you our latest statistical releases or bulletins. This may be in general or about a specific release. 

The legal basis for processing

Data protection legislation requires that all processing of personal data is undertaken under one or more of a set list of conditions. Unless stated otherwise all Office for National Statistics (ONS) processing of stakeholder personal data is undertaken under the following condition: 

Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. 

ONS is a statutory body, meaning we were created by legislation, specifically the Statistics and Registration Service Act 2007, with the objective of promoting and safeguarding the production and publication of official statistics that serve the public good. All our collection and use of data comes from powers that can be found in that Act or other UK legislation. A full list of all the legislation that we use is available. 

How long we keep your data for

Your personal data will only be held for so long as it is required by us to carry out our role as a statistical authority. Office for National Statistics (ONS) database owners are encouraged to regularly review their business need and proactively remove the personal data of stakeholders who are inactive. You can request removal from a database, bulletin or group at any point in time simply by contacting the owner (for example the mailing list sender). Where you receive email updates, you can unsubscribe from these by accessing your subscriber preferences on the GovDelivery website. We minimise the amount of personal data collected so that we are only processing what is necessary for our functions.  

Where we store queries or requests, accompanying personal data will be stored for as long as necessary to fulfil our functions, or for a maximum of six years. 

You can unsubscribe from email updates by accessing your subscriber preferences on the GovDelivery website. 

Who we share your personal data with

At Office for National Statistics (ONS) we treat all the data we hold with respect, keeping it secure and confidential.  

We use the following suppliers: 

  • Granicus UK to manage our email update service. Granicus UK acts as our processor and only under our instruction.  

  • Delib to manage our consultations 

  • DXW to manage Stats User Net 

  • Eventbrite to manage events. 

The majority of work areas within the ONS do not share your personal data with any third parties. Those that do are outlined in the following tables.

Your rights as a data subject

As a data subject (someone whose personal data we hold) you have rights available to you under data protection legislation. Office for National Statistics’ (ONS’) use of a “public task” legal basis does not impact your rights as a data subject. If you want us to stop processing your personal data (for example removal from a contact list), please let the respective database owner know.

If you wish to exercise any other rights or cannot get hold of a database owner, then please contact our Data Protection Officer at:

Your rights are as follow:

  • you have the right to be informed about the personal data we hold about you
  • you have the right to request access to the data we hold about you
  • you have the right to amend any wrong or inaccurate data we may hold about you
  • you have the right to object to your personal data being processed
  • you have the right, in some circumstances, to request that we erase any personal data we may hold about you
  • you have the right, in some circumstances, to request that we process your data on a restricted basis
  • you have the right not to be subject to an automated decision-making process

Further information on the rights available to you, and the circumstances under which you can exercise them, is available from the Information Commissioner.

Contact details

The data controller for your personal data is the Office for National Statistics. The contact details for the data controller are:

Office for National Statistics
Government Buildings
Cardiff Road
NP10 8XG
Telephone +44 1633 456633

The contact details for the ONS Data Protection Officer (DPO) are:

Office for National Statistics
Government Buildings
Cardiff Road
NP10 8XG


If you consider that your personal data has been misused or mishandled, you may make a complaint to the Information Commissioner, who is an independent regulator. The Information Commissioner can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane
Telephone: 0303 123 1113

Any complaint to the Information Commissioner will not affect your right to seek compensation through the courts.

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