General enquiries

Email:

info@ons.gov.uk

Social Media:

Twitter
Facebook

Phone:

+44 (0)845 601 3034
Calls cost 5p per minute in addition to your phone company's access charge

Overseas calls or as an alternative to our main number: +44 (0)203 684 5069 or
+44 (0)1633 817521
9am to 5pm Monday to Thursday, 9am to 4pm Friday

The Customer Contact Centre opening hours over Christmas will be:
Monday 24 December 2018, 9am until 2pm
Thursday 27 December 2018, 9.30am until 3:30pm
Friday 28 December 2018, 9.30am until 3:30pm
Monday 31 December 2018, 9.30am until 2pm
Tuesday 1 January 2019, closed

Fax:

+44 (0)1633 652747

Post:

Customer Contact Centre
Office for National Statistics
Room D265

Government Buildings
Cardiff Road
Newport
South Wales
NP10 8XG

We handle email enquiries in line with the Freedom of Information Act 2000.

Croesawn ohebiaeth yn y Gymraeg. We welcome correspondence in Welsh.

Census enquiries

Email:

census.customerservices@ons.gov.uk

Media enquiries

Email:

media.relations@ons.gov.uk

Phone:

+44 (0)845 604 1858
Calls cost 5p per minute in addition to your phone company's access charge
8:30am to 5:30pm weekdays

Emergency out of hours (limited service) +44 (0)7867 906553

Making a complaint

If you are unhappy with any part of our service, please contact us and we'll do our best to help.

Email:

complaints.manager@ons.gov.uk

Post:

Complaints Manager
Office for National Statistics
Room 1100
Segensworth Road
Titchfield
Fareham
Hampshire
PO15 5RR

Report fraud

You should contact us to report fraud if you know or reasonably believe a person(s) is involved in fraudulent activity that impacts us or if you have been told by another person of fraud being committed against us. Please contact us if you have evidence of fraud against us or are unsure and would like to talk to someone in confidence.

Email:

reportfraud@ons.gov.uk

Phone:

+44 (0)845 601 3034
Calls cost 5p per minute in addition to your phone company's access charge
+44 (0) 203 684 5069

Post

The Departmental Fraud Officer
Office for National Statistics
Finance Division
Government Buildings
Cardiff Road
Newport
South Wales
NP10 8XG

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