Census 2021 enquiries

Contact us about Census 2021

General ONS enquiries

Email:

sharedcustomercontactcentre@ons.gov.uk

Web chat:

9am to 4pm Monday to Friday

Social media:

Twitter
Facebook

Phone:

+44 345 601 3034
9am to 5pm Monday to Thursday
9am to 4pm Friday

Overseas calls or as an alternative to our main number:
+44 20 3973 4760 or
+44 1633 817521

Fax:

+44 1633 652747

Post:

Customer Contact Centre
Office for National Statistics
Room D265
Government Buildings
Cardiff Road
Newport
South Wales
NP10 8XG

We handle email enquiries in line with the Freedom of Information Act 2000.

Croesawn ohebiaeth yn y Gymraeg. We welcome correspondence in Welsh.

1801 to 2011 Census enquiries

Email:

census.customerservices@ons.gov.uk

Phone:

+44 132 944 4972

Library enquiries

Email:

KIM.team@ons.gov.uk

Library catalogue

Media enquiries

Email:

media.relations@ons.gov.uk

Phone:

+44 845 604 1858
Calls cost 5 pence per minute in addition to your phone company's access charge
8:30am to 5:30pm weekdays

Emergency out of hours (limited service) +44 7867 906553 (please do not send texts to this number as they will not be picked up).

Making a complaint

If you are unhappy with any part of our service, please contact us and we will do our best to help.

Email:

complaints.manager@ons.gov.uk

Post:

Complaints Manager
Office for National Statistics
Room 1100
Segensworth Road
Titchfield
Fareham
Hampshire
PO15 5RR

Report fraud

You should contact us to report fraud if you know or reasonably believe a person(s) is involved in fraudulent activity that impacts us or if you have been told by another person of fraud being committed against us. Please contact us if you have evidence of fraud against us or are unsure and would like to talk to someone in confidence.

Email:

reportfraud@ons.gov.uk

Phone:

+44 345 601 3034
+44 20 3973 4760

Post:

The Departmental Fraud Officer
Office for National Statistics
Finance Division
Government Buildings
Cardiff Road
Newport
South Wales
NP10 8XG

Efallai y bydd hefyd gennych ddiddordeb yn: