This privacy notice is for visitors to the ONS website. If you are a survey respondent and would like to find out how we collect and use your personal data, please visit our data protection pages.

What data we collect

We collect information about how you use the ONS website (ons.gov.uk) to help us improve the site and make sure it is meeting the needs of its users.

We collect information on:

  • the pages you visit
  • how long you spend on each page
  • how you got to the site
  • what you click on while you are visiting the site
  • whether you have participated in a poll
  • questions, queries or feedback you leave (including your name and email address if you choose to provide it)
  • how you interact with a page
  • your Internet Protocol (IP) address

Google Analytics and Hotjar

We use cookies and page tagging techniques through software such as Google Analytics and Hotjar to collect this information.

We do not store your personal information through Google Analytics or Hotjar (for example, your name or address). We do not allow Google Analytics or Hotjar to use or share data about how you use the site. We will not identify you through analytics information, and we will not combine analytics information with other datasets in a way that would identify who you are.

More details about the information we collect is available in our Cookies policy. You can also change which cookies you are happy for us to use.

Why we need your data

We collect anonymised information through Google Analytics and Hotjar to help:

  • make sure the site is meeting the needs of its users
  • make improvements to the website

We also collect data to:

  • gather feedback to improve our services
  • respond to any feedback you send us, if you have asked us to
  • monitor use of the site to identify security threats

Our legal basis for processing your data

The legal basis for processing anonymised data for Google Analytics and Hotjar is your consent.

The legal basis for processing all other personal data is that it is necessary:

  • to perform a task in the public interest
  • in the exercise of our functions as a government department

What we do with your data

The data we collect may be shared with our technology suppliers, for example, our hosting provider.

We will not:

  • sell or rent your data to third parties
  • share data with third parties for marketing purposes

How long we keep your data

We will only retain your access log data for 12 months, after which it will be deleted.

Where your data are processed and stored

We design, build and run our systems to make sure that your data are as safe as possible at all stages, both while they are processed and when they are stored.

All personal data are stored in the European Economic Area (EEA). Data collected by Google Analytics and Hotjar may be transferred outside the EEA for processing.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Your rights

You have the right to request:

  • information about how your personal data are processed
  • a copy of that personal data
  • that anything inaccurate in your personal data is corrected

You can also:

  • raise an objection about how your personal data are processed
  • request that your personal data are erased if there is no longer a justification for it
  • ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, contact our Data Protection Officer.

People who contact us through social media

We use a third-party provider, Hootsuite, to manage our social media interactions.

If you send us a private or direct message through social media, the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.

Links to other websites

This site contains links to other sites. The ONS is not responsible for the privacy practices or the content of such websites.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to ons.gov.uk from another website

If you come to ons.gov.uk from another website, we may receive personal information from the other website. You should read the privacy policy of the website you came from to find out more about this.

Contact us

Contact the Data Protection Officer (DPO) if you:

  • have a question about anything in this privacy notice
  • think that your personal data have been misused or mishandled


DPO@statistics.gov.uk
Telephone: 0845 601 3034


Data Protection Officer
Office for National Statistics
Segensworth Road
Titchfield
Fareham
Hampshire
PO15 5RR

Changes to this policy

We may change this privacy policy. In that case, the “Last updated” date at the top of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data are processed, we will take reasonable steps to let you know.

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